345wi Privacy Policy – How We Handle Your Personal Data

1. Introduction

345wi ("the Platform", "we", "us", "our") operates the online casino and sports betting platform accessible at 345wi.net. In the course of providing our Services to players in Pakistan and other jurisdictions, we collect and process certain personal data. This Privacy Policy describes our data practices in full and is intended to give you clear, honest information about how your data is handled.

This policy is incorporated by reference into the 345wi Terms & Conditions. Where a conflict exists between this policy and the Terms, the Terms shall prevail except where data protection obligations require otherwise.

2. Personal Data We Collect

345wi collects personal data in the following categories:

We do not collect sensitive personal data (such as health, biometric, or political data) except where directly relevant to a responsible gaming assessment and only with your knowledge.

3. How We Use Your Personal Data

345wi uses the personal data we collect for the following purposes:

• Account management: Creating and maintaining your 345wi account, verifying your identity, and processing your login sessions.
• KYC and compliance: Verifying your age (18+), identity, and the legitimacy of your payment methods as required by applicable anti-money-laundering obligations.
• Payment processing: Executing deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other supported methods.
• Service delivery: Providing access to casino games, sports betting markets, live dealer products, and promotional offers.
• Security and fraud prevention: Monitoring for suspicious activity, enforcing platform rules, and protecting against fraud and money laundering.
• Responsible gaming: Monitoring gaming patterns, applying self-exclusion measures, and sending responsible gaming communications where appropriate.
• Customer support: Responding to your queries, complaints, and requests through the 345wi support team.
• Legal obligations: Complying with applicable laws, regulatory requests, and lawful orders from authorities.
• Marketing (where consented): Sending promotional communications about 345wi offers, bonuses, and new features where you have given explicit consent. You may withdraw consent at any time.

4. Legal Basis for Processing

345wi processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and 345wi (i.e., providing the Services you have registered to use).
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money-laundering requirements and age verification obligations.
• Legitimate interests: Processing carried out for the legitimate interests of 345wi, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. Consent may be withdrawn at any time.

5. Data Sharing & Disclosure

345wi does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and card networks, to facilitate deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers used to verify CNIC, passport, and address documents.
• Game content providers: Third-party casino game and sportsbook software providers whose products are integrated into the 345wi platform. These providers may receive technical data (session IDs, RNG seeds) for the purpose of game delivery and dispute resolution.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or legitimate regulatory request.
• Fraud prevention services: Third-party fraud detection and anti-money-laundering screening services.

6. Data Retention

345wi retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. In general:

• Account data and KYC records are retained for a minimum of five (5) years following account closure, in line with standard anti-money-laundering obligations.
• Transaction and gaming records are retained for a minimum of five (5) years from the date of the transaction or gaming session.
• Marketing consent records are retained until consent is withdrawn and for a reasonable period thereafter to evidence compliance.
• Support communications are retained for a period of three (3) years from the date of the last interaction.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with 345wi's data management procedures.

7. Security Measures

345wi implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 345wi platform;
• Encrypted storage of passwords — 345wi does not store plaintext passwords;
• Two-factor authentication (2FA) available to all registered players;
• Role-based access controls limiting staff access to personal data to those with a legitimate operational need;
• Regular security assessments and penetration testing of the 345wi platform infrastructure.

While 345wi takes all reasonable steps to protect your data, no data transmission over the internet can be guaranteed as completely secure. You accept this inherent risk when using any online service.

8. Cookies & Tracking Technologies

The 345wi website uses cookies and similar tracking technologies. Cookies are small text files placed on your device that help the platform function correctly and allow us to understand how players use the site. The types of cookies used by 345wi include:

• Strictly necessary cookies: Required for the platform to function — session management, login state, security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences (e.g., language settings, display preferences) to improve your experience on 345wi.
• Analytics cookies: Collect anonymised information about how visitors use the site — pages visited, session duration, error rates — to help 345wi improve the platform.
• Marketing cookies: Used where you have consented to receive personalised promotional content. Marketing cookies may be disabled at any time via your browser settings.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will prevent the 345wi platform from functioning correctly.

9. Your Privacy Rights

Subject to applicable law, you have the following rights in relation to the personal data that 345wi holds about you:

• Right of access: You may request a copy of the personal data 345wi holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to 345wi's legal retention obligations.
• Right to restriction: You may request that 345wi restricts processing of your data in certain circumstances.
• Right to data portability: Where processing is based on consent or contract, you may request that we provide your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.
• Right to object: You may object to processing based on legitimate interests, including direct marketing.

To exercise any of the above rights, please contact the 345wi support team using the email address in the footer of this page. We will respond within a reasonable period in accordance with applicable law.

10. Third-Party Services

The 345wi platform integrates third-party game content and payment services. Where you interact with a third-party service (for example, initiating a JazzCash deposit), you are also subject to that third party's privacy practices. 345wi is not responsible for the data practices of third-party providers. We recommend reviewing the privacy policy of any third-party service you use in connection with your 345wi account.

11. Children's Privacy

The 345wi platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we discover that we have inadvertently collected data from a minor, we will promptly delete that data and close the associated account. If you believe a minor has registered on the 345wi platform, please contact our support team immediately so that the account can be reviewed and closed without delay.

12. Changes to This Privacy Policy

345wi may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players by email. Continued use of the 345wi platform following any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how 345wi handles your personal data, please contact our support team. Our email address is displayed in the footer of this page. Please include your registered username and a clear description of your request so that we can respond efficiently. 345wi support is available around the clock in English.